Building a Foundation of Recognition at Home Depot

In this issue Home Depot shows us how putting employees first can lead to sustained success in the marketplace; Herb Kelleher, CEO of Southwest Airlines, echoes that strategy in our guest interview entitled "Have Fun, Make Money"; my column discusses strategies for training managers in recognition skills; our product review features business greeting cards by IntroKnocks Corporation; and our Readers' Forum asks, "What's the best reward you've given to an employee?"

Available for download now. 8 Pages, 156KB. Requires Adobe Acrobat Reader.