Factors that Encourage or Inhibit the Use of Non-Monetary Recognition by U.S. Managers (Downloadable Version Only!)

Although the concept of positive reinforcement and the related principle that you get what you reward is well founded in the literature, its effective use by practicing managers is uneven and often totally lacking in day-to-day business operations. This study explored the conditions that enable or inhibit the use by managers of one type of positive reinforcement: non-monetary recognition (NMR). Its purpose was to extend the body of knowledge about the application of concepts validated in the literature yet not commonly used by managers in business.