Keeping Positive When Dealing With Problems (Downloadable Version Only!)

Do you find yourself focusing on employees' mistakes more often than letting employees know when they have done something well? By far, the most powerful method for shaping behavior is providing positive consequences for the behavior you want. Unfortunately managers rarely use positive consequences in business today. Why is this? I am convinced that it is in part because human nature likes to focus on the negative. As managers, it is important to overcome this weakness in our nature and to be more proactive about the positive when dealing with others.