Making Magic Happen at Walt Disney World

How does Disney do it? Year after year Walt Disney World Company excels in service excellence. In this article we examine some of the magic of Disney and explore how and why they recognize employees through some of their over 180 recognition programs. To learn about recognition at Disney, we interviewed Dee Hansford, Manager, Cast Recognition.

Available for download now. 4 Pages, 62KB. Requires Adobe Acrobat Reader.